Return & Refund Policy
Guidelines for returns & replacements
*Effective Date: October 15, 2026
At Christopher Creek Winery, we take pride in the quality of our wines and want every order to arrive in excellent condition. Please review our return and refund policy before placing an order.
All Wine Sales Are Final
All wine sales are final. We do not accept returns or exchanges for standard purchases, changes of mind, or personal preference. Our Wine Quality Guarantee, described below, applies to eligible orders that arrive damaged, contain incorrect items, or have a legitimate wine quality concern.
Nothing in this policy limits any rights you may have under applicable law.
Our Wine Quality Guarantee
We stand behind the quality of our wines. If your order arrives damaged, contains an incorrect item, or you have a legitimate concern about the quality of a wine purchased directly from Christopher Creek Winery, please contact us within 3 days of delivery.
To help us review your request, please provide:
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Your order number.
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A description of the issue.
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Clear photos of any damaged packaging, bottles, or incorrect items, when applicable.
Our team will review the information and determine whether the issue qualifies under our Wine Quality Guarantee. If a claim is approved, the resolution will be a replacement. All replacement requests are subject to review and confirmation.
Please do not return or ship any wine to us unless our team has provided instructions.
Reporting Damaged or Incorrect Orders
Please inspect your order promptly upon delivery. If you receive damaged wine or an item that does not match your order, contact us within 3 days of delivery so we can review the issue.
Please retain the original packaging and any affected items until our team advises you on the next steps. This helps us assess the issue and determine the appropriate resolution.
Return Shipping
Do not send products back without prior authorization from Christopher Creek Winery.
If a return shipment is necessary to review an approved claim, our team will confirm the return method and who is responsible for the shipping costs on a case-by-case basis before the item is sent. Please wait for these instructions before arranging return shipping.
Refunds
We do not offer refunds for standard returns, changes of mind, or personal preference. For approved claims involving shipping damage, incorrect items, or legitimate wine quality concerns, our standard resolution is a replacement rather than a refund.
Where a refund or another remedy is required by applicable law, we will comply with those requirements.
Wine Delivery Requirements
An adult aged 21 or older must be available to sign for wine deliveries. The recipient may be asked to provide valid identification to verify legal drinking age. Delivery requirements and restrictions may vary by destination.
Contact Us
If you have a question about your order or need to report a quality concern, please contact us:
CHRISTOPHER CREEK WINERY
641 LIMERICK LANE
HEALDSBURG, CA 95448
Please include your order number when contacting us about an existing order.
Thank you for choosing Christopher Creek Winery. We appreciate your business and look forward to sharing our wines with you.